FREQUENTLY ASKED QUESTIONS

The goal of Cuppa Tea is to connect as women...not to duplicate your sales material. Let your brochures, website and company mailings do that. Use this just to TOUCH your customer base in a personalized way each month.

How does this work?
What does it look like?
Can I customize the look of my newsletter?
Can I include a photo of myself?
What part of the newsletter is customizable?
How do I send information?
Can I revise my newsletter?
When can I expect my first issue?
When will I get my first newsletter?
Do you offer this service to non-U.S. clients?
How do you get information for non-U.S. clients?
Do you have a Spanish version?
Can I advertise more than one business?
Who do you recommend for printing and mailing?
Can I do a quarterly or bi-monthly newsletter?
Do I need to enroll every quarter?
Do you have a referral program?
Why is my initial charge $54 instead of $45?
Bottom line, what does this cost?
Will this make me money?
How much time will this take me?
Who do you work with?
Where do I sign up?
Is there a long-term contract?
How do I pay?
How do I contact you with a question?

How does this work?
We design our newsletters for WOMEN! This is appropriate for you to send to past, current and (hopefully) future clients! Our clients are women like YOU! Women marketing to women!

We provide you with an electronic master copy between the 24-30th of the month which you can email or copy and mail (we recommend Groovy Cool Printing for your copying & mailing needs. Email Teri at sales@groovycoolprinting.com for Cuppa Tea price quotes!)

What will it look like?
It looks very much like our Sample. Click here to get your SAMPLE copy.

Can I customize the look of my newsletter?
We will add your personal contact information, your business name (or the company you represent) and a photo if you choose. You may also want to add a 1-2 sentence personalized greeting each month that will print on the front mailer near the mailing label as an attention-getter! Many of our clients use this to promote a “reason to call” such as a hostess special, discount or referral incentive. This is MINOR customization. Customization beyond this is not permitted.  This allows us to keep staff costs low so we don’t have to pass that cost on to you!

Can I have a photo in my newsletter?
Absolutely!! A photo makes things more personal – and gets YOU in the space of your clients. Send us a jpg or tif file in color or black and white and we will add that to your standard newsletter in the contact information section of page 4.

What part of the newsletter is customizable?
The return address portion on page 4 and the portion focused on monthly specials, new products, etc. of page 3.   Page 3 is customized to the company that you represent, not you individually. For example, all Mary Kay clients will have the same page 3 and all Cookie Lee clients will have the same page 3.

How do I send in pictures and info for my newsletter?
Please send the information in an email or attachment as a word, publisher or pdf document. (pdf files will be inserted "as is" - no changes) Pictures should be .jpg or .tif files.

Are revisions allowed?
One set of minor adjustments is allowed for. For instance, typos, hostess special, etc. Totally changing company-sponsored product knowledge or specials is not possible at this price point. We keep our price low by adhering to standardization and mass production.

When will I receive my first issue?
That depends on when you enroll - if you enroll after the first of the month, you will receive the next month's issue. For example: Enroll May 5, and you will receive the June issue at end of May. The issues are published and distributed prior to the first of each month and contain products and specials for the following month.  Immediate turnaround is not possible due to client volume and the length of time it takes to process new enrollments.

When do I get my newsletter?
Your newsletter will be emailed to you during the last week of the month. That way you can copy/print/mail and have it to your clients by the 1st (in case you have a monthly special or incentive).

Do you offer this service to others outside of the US?
Yes, we currently work with clients in  Canada, Australia, the United Kingdom and New Zealand.  However, we only offer an English-speaking version.

How do you know about products, seasons, pricing, and specials for non-US clients?
We typically leave off pricing because this is not intended to be a “sales” brochure…just product information. We do ask that you double-check to make sure nothing slips by us since we cannot be experts in each industry (as you are). We can make necessary minor adjustments after you see your first draft.

Do you have a Spanish version?
No. But we know a translator and you could take your finished issue and email it to her for translating. She owns her own business and that would be totally separate from KCC & Cuppa Tea.

Can we do a joint newsletter for more than one business?
No. We feature one business at a time in your newsletter. Multiple businesses would require multiple subscriptions. This is to protect the integrity of each corporate entity.

Who do you recommend for printing & mailing?
Contact Teri at sales@groovycoolprinting.com for their “Cuppa Tea” printing/mailing quotes.  We do not work directly with Groovy Cool Printing or get any incentive for referring our clients to them.  They just do a great job!

Can I do a quarterly issue instead of monthly?
We currently publish monthly and bill quarterly. So, your subscription is quarterly, and includes all three issues. Skipping between issues is not permitted. Consistency is key for your business and a must for ours so that we can budget time and resources.

Do I need to re-enroll every 90 days to continue my subscription?
NO! We are Hassle-Free! You will continue to receive your monthly newsletter and you will receive a courtesy billing notice every 90 days until you notify us that you would like to cancel.

Do you have a referral program?
Every new client that lists you as a referral earns you a free month added to your existing subscription!  NO LIMIT!

Why is my initial charge $54 instead of $45?
There is a one-time account activation fee of $9 for all new subscriptions in addition to the $45 charge for the quarter.

Bottom line, what does it cost?
Each monthly newsletter is $15 (plus $9 one-time account activation fee). Due to the small amount, we bill that quarterly, rather than month-by-month. Billing occurs immediately when you enroll, then 90 days later, etc. Therefore, subscriptions are quarterly and partial refunds are not available.  You will receive an emailed courtesy billing notice prior to each charge to your account.

Will this make me money?
That depends on YOU! We’re helping you stay in touch with your Circle of Influence. These are women you either do business with – or would LIKE to do business with.

We do not suggest that this be your only contact with them. Brochures, emails and periodic calls to keep in touch are great too!

We are FIRM BELIEVERS that increasing the times you “touch” your client’s life increases CLIENT RETENTION and the likelihood of larger sales & referrals!!!

How much time will this take me?
That depends on YOU! We will generate the monthly newsletter automatically during the last week of each month. If you want to email it to your clients – great! If you want to copy/print/mail – great! If you want to outsource that so you can focus on income-producing – great! That’s up to you and your office system.

Who do you work with?
We work with professionals that own their own businesses, Realtors, Financial Advisors, women in ministry and women that represent Direct Sales companies such as:

AdvoCare
Arbonne
Avon
BeautiControl
The Body Shop at Home
Close to My Heart
Cookie Lee Jewelry
Home & Garden Party
Home Interiors
Mary Kay Cosmetics
Mia Bella Candles
Pampered Chef
Party Lite Candles
Premier Jewelry
Silpada Silver Jewelry
Southern Living at Home
Stampin Up!
Usborne Books
Weekenders Fashions
and more growing daily!

Where do I sign up?
Click here to sign up

Is there a long-term contract?
ABSOLUTELY NOT - we hope you will continue quarterly based on your satisfaction with our services. However, we do ask for notice by the 1st of the month prior to quarterly renewal if you are planning to discontinue.

We do suggest that you hang with us for 6 months in order to get a realistic feel for the flow of things... both on our ends and yours. Relationships aren’t built overnight.

There is a non-refundable setup fee of $9. This is a one-time fee as long as service is continual. If you cease service, then come back at another time…the setup applies again.

How do I pay Keeping Clients Close for Cuppa Tea?
MC/Visa/AmEx credit cards and debit cards are accepted by PayPal. Payments must clear prior to any work being done on your newsletter.
Checks, money orders and cash are NOT accepted.

Have a question that is not answered here?
Feel free to email any questions you do not see answers to directly to Amanda at info@keeping-clients-close.com

GET STARTED TODAY!